标题: 1道英语题 [打印本页] 作者: 永远的新兰 时间: 2003-11-11 19:07 标题: 1道英语题 your company has received a lot of criticism of
telephone service.you looked into the most common
complaints and made the following notes:
1 phone left to ring too late before answering
2 calls answered impolitely eg:"hello"
3 transferring calls automatically to a colleague--often
the colleague does not know about the transfer or how
long it will be for
4 taking messages--some employees not writing messages down(date
time call's name and number)
write a memo in about 200 words,explaining how staff should use
the phones.use the information in your notes above.
谁告诉我怎么写啊
还有第3点什么意思啊，看不懂啊~~~~作者: 小江 时间: 2003-11-12 05:23 标题: 回复： 1道英语题 3.把来电直接专给你的同事 —— 你的同事通常不知道你在把电话转给他，也不知道这通电话会多长
The staff should use the phone in a way that shows respect to the customers. For example, when the phone is ringing, it should be picked up immediately, without delay. If the staff has left the phone ringing for a long time, when he or she picks it up, the greeting should start with a “sorry”. When the staff receives a phone call, he or she should start the greeting not simply with a “Hello”, but, with his, her or the company name and a “How may I help you?”..........................
语法很烂，别在意
还要3和4吗？作者: 永远的新兰 时间: 2003-11-12 15:58 标题: 回复： 1道英语题 恩，3，4要的
不过最好你不要在1行内写太长的句子，偶看不到
偶的页面可能有点问题
请多用几个回车
谢谢~~~~作者: 小江 时间: 2003-11-13 01:09 标题: 回复： 1道英语题 The staffs should use the phone in a way that shows respect to the customers. For example, when the phone is ringing, it should be picked up immediately, without delay.
If the staff has left the phone ringing for a long time, when he or she picks it up,
the greeting should start with a “sorry”. When the staff receives a phone call, he or she should start the greeting not simply with a “Hello”, but, with his, her or the company name and a “How may I help you?” Sometimes when a customer complains, the staffs tell the customer that it is not his or she department's problem or responsibility. Then the call is transferred, not to where they should be, but where is shouldn't be, such as a colleague who knows nothing about complains or the call. When a call is answered, the staff should always take down the date, time, caller's name and number down, so when the problem is solved, the staff can call back at the customer and give them an explanation.
en....should be ok....
174 words....
add some other things yourself.....
again, don'w mind the grammar作者: 永远的新兰 时间: 2003-11-15 11:16 标题: 回复： 1道英语题 The staffs should use the phone in a way that shows respect to the customers. For example, when the phone is ringing, it should be picked up immediately, without delay.
If the staff has left the phone ringing for a long time, when he or she picks it up,
the greeting should start with a “sorry”. When the staff receives a phone call, he
偶怎么只能看到这些啊,你只打了这些吗??还是偶页面有问题啊~~~~~~作者: 永远的新兰 时间: 2003-11-16 20:50 标题: 回复： 1道英语题 The staffs should use the phone in a way that shows respect to the customers. For example, when the phone is ringing, it should be picked up immediately, without delay.
If the staff has left the phone ringing for a long time, when he or she picks it up,
the greeting should start with a “sorry”. When the staff receives a phone call, he or she should start the greeting not simply with a “Hello”,作者: 永远的新兰 时间: 2003-11-16 20:51 标题: 回复： 1道英语题 he or she should start the greeting not simply with a “Hello”作者: Amy_xuru 时间: 2003-11-17 04:34 标题: 回复： 1道英语题 你的网页还分开来的啊~~作者: 小江 时间: 2003-11-18 01:06 标题: 回复： 1道英语题 The staffs should use the phone in a way that shows
respect to the customers. For example, when the phone
is ringing, it should be picked up immediately, without
delay. If the staff has left the phone ringing for a
long time, when he or she picks it up, the greeting
should start with a “sorry”. When the staff receives
a phone call, he or she should start the greeting not
simply with a “Hello”, but, with his, her or the company
name and a “How may I help you?” Sometimes when a customer
complains, the staffs tell the customer that it is not
his or she department's problem or responsibility. Then
the call is transferred, not to where they should be,
but where is shouldn't be, such as a colleague who knows
nothing about complains or the call. When a call is
answered, the staff should always take down the date,
time, caller's name and number down, so when the problem
is solved, the staff can call back at the customer and
give them an explanation.作者: Amy_xuru 时间: 2003-11-18 06:11 标题: 回复： 1道英语题 呵呵呵 ~~~小江还在贴啊~~这一次要再不行还要贴吧~~